Insights

For most law firms, the goal of online content is to drive business development and demonstrate experience. And yes, those things matter. But when firms focus only on lead generation metrics or keyword rankings, they miss the most important job their content is actually doing.

Your content is trying to confirm a decision that’s already in motion.

Choosing between a website practice page and a standalone microsite is a strategic decision that directly affects AI visibility, client perception, and business development outcomes.

Law firm websites are entering a new era where brand, structure, and AI optimization work hand in hand. Platforms like ChatGPT, Gemini, and Perplexity are changing how clients find, understand, and evaluate firms online. The question is: does your website reflect what you want AI and your audience to know about you?

Firms are engaging in more digital marketing activity than ever: articles, social posts, newsletters, SEO campaigns, and more. On the surface, this looks like momentum. But, peel back the layers, and it may be disconnected, inconsistent, or worse, ineffective.

Law firms grow by pairing a strong brand positioning with the right marketing technology stack. The technology piece of that equation increasingly includes artificial intelligence (AI).

Content drives visibility, credibility, and growth but only when it’s strategic and sustainable. For law firms, the challenge is bigger than just “publishing more.” With AI platforms like ChatGPT, Gemini, and Perplexity influencing how clients find and vet firms, your content must work harder and smarter to make an impact across SEO and AI Optimization (AIO).

The days of using Google to research lawyers and law firms are going by the wayside — quickly. AI platforms like ChatGPT, Gemini, and Perplexity are increasingly shaping who gets found, how they’re described, and whether they’re trusted. If these platforms don’t recognize your firm — or get the story wrong — you risk being invisible or misrepresented.

The DOJ declined to provide any further direction on website ADA compliance, despite desperate pleas from the House of Representatives asking the DOJ to take control of rampant class action filings.

Firms with strong international trade trade expertise should take a closer look at this thought leadership opportunity.

When a potential client visits your website, it's likely that he or she will quickly click to your biography. And the smaller the firm, the more one's bio views increase as a percentage of overall traffic. With such scrutiny on these pages, it's important to maximize their effectiveness. 

“So what do we do now?” That’s the question that many marketing, business development and communications professionals — still breathless from the recent EU General Data Protection Regulation sprint — are asking themselves. (Law360)

With new websites costing in the multiple six (and sometimes seven) figures and incalculable amounts of staff time, firms are wise to review a well-thought "refresh vs. rebuild" decision tree. (Law360)

New trends in technology, culture and user behavior that impact firms in significant ways are not being talked about nearly as much as they should be. As you review your own online presence and plan for improvements, consider the list of major do’s and don’ts we’ve compiled here.

The reasons for leaving Big Law vary, but there is one common theme among new boutique law startups: technology is playing a key role in helping them compete, operate and succeed. (Bloomberg Law)